Maximizing Value from IT Outsourcing

editor score
Editor Score:
48
editor score
Quality:
50
editor score
Usability:
40
editor score
Reliability:
45
Asset Type
License
Free
Expiration
Thursday, June 20, 2024
Geography
map
North America Central America South America Oceania Scandinavia Europe Africa Middle East Asia
Publication year
2014
Industry
IT

This report reviews telecom operators in the Middle East and North Africa that have been increasing their information technology outsourcing with the aim of better IT quality, lower costs, and greater flexibility, among other benefits. The problem is that the majority of MENA telecoms have adopted a transactional approach to outsourcing. To achieve the full benefits, this report suggests that companies instead need to adopt a more strategic perspective, especially with respect to three crucial areas: 1) value oriented sourcing, 2) strategic vendor management, and 3) quality assurance.

Yegii expert:
Author:
Stefan Kimmel
Publisher:
Oliver Wyman
Time horizon:
2-5 Years
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